VP Customer Success-Martech

Our client is a data platform that accelerates sales opportunities. They’re looking for an Executive to lead the CS team. This person will be scaling out the Customer Success team, providing a vision for how to strengthen partnerships with existing customers and creating processes focused on setting new customers up for long term success.

You must be:

  • Goal-oriented, organized team player
  • High energy and ability to lead
  • Self-motivated and self-directed
  • Excellent communication skills
  • Ability to understand and teach GTM strategy
  • Customer first mentality; ability to empathize and build customer loyalty

You will:

  • Manage and scale the Customer Success team as they connect with customers, build relationships, drive adoption & growth, and cultivate enduring, successful customer partnerships
  • Develop a clear view of the customer lifecycle, mapping out a plan
  • Work cross-functionally to assure customers are meeting pre-defined success goals for ROI
  • Partner with team members across the organization, uniting and aligning across departments to promote growth and effectiveness in pursuit of net retention rate improvements
  • Proactively coordinate with our internal support team to solve any outstanding product, data, or configuration related issues
  • Align with Marketing and Product around driving product roadmap

You must have:

  • 5-10+ years as a Leader in Sales, Customer Success, Account Management, Business Development, Account Management or client facing leadership