Lead PM/Client Engagement Manager

Our client, a boutique User Experience and Design agency is hiring for their Lead Project Manager/Client Services Manager role. An opportunity to lead, grow and own the vertical and its products.

“Our agency is seeking an ambitious, innovative and highly-energetic Client Engagement Manager. This person will play a key role in helping us nurture client relationships and deliver excellence with client projects.”
What We’re Looking For:
• A positive, proactive and determined personality that enjoys the work and being a part of a growing and dynamic team
• Mandatory experience within an agency environment in an AM/PM-type role
• Mandatory experience within the digital marketing space, preferably with knowledge of UI/UX
• Proven success with account and project management, with full oversight of project performance and deliverables (timelines, scopes-of-work, project plans, etc.)
• Excellent interpersonal and communications skills – EQ is critical
• Organized, efficient and performance-minded
• At least 5-years of related experience
Primary Responsibilities:
• Act as the day-to-day point of contact for key clients
• Build strong, long-term client relationships
• Support clients by understanding their business challenges and proactively providing relevant solutions
• Support the agency business by constantly seeking out new opportunities to grow and expand client relationships and revenue
• Be fully-accountable for client and project performance – revenue and margin targets, client satisfaction ratings, etc.
• Oversee (and sometimes develop and implement) internal processes to ensure efficient and effective project delivery
• Work with key internal stakeholders to build client-specific teams, including design and research practitioners, to deliver innovative and high-quality client solutions
• Support agency business development activities
• Support agency product and capability development
• Option to contribute to the agency’s thought leadership and presence within the industry
What We Offer:
• A positive, open and highly-innovative environment and team
• Entrepreneurial spirit with unlimited opportunity to grow
• Opportunity to work with leading global brands and on exciting and impactful projects
• Full benefits package

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